Job Description
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
Role and Responsibilities This team within Samsung's Customer Care focuses on building and optimizing the company's service network. This involves recruiting and managing strategic partners, such as branded engineers, to ensure efficient and high-quality customer service across various product lines, including TVs and home appliances. Interns can expect to work on projects related to expanding the branded engineer program, analyzing service network data to identify and address coverage gaps and service quality issues, this may involve tasks like and developing and implementing strategies to improve overall service network performance, and assisting with the on-boarding of new service partners. Additonally, this person will help design, map, and support automation launches of new B2BVD portal and integration within the CE CARE portal.
Skills and Qualifications Minimum Qualifications and Preferred Qualifications: - Academic Major Preferred (Undergrad and Masters) Major in Business, Statistics, Industrial engineering or similar areas of study preferred.
- Exceptional skills in Microsoft Office, including Project, PowerPoint and Word required
- Proficiency in data analysis tools like excel and business intelligence platforms like tableau or BI
- Excellent verbal and written communication skills
- Analytic skills to evaluate information from a variety of sources
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
- Self-directed, self-motivated and results-oriented
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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Job Tags
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