Job Description

About Us:
Our client is a trusted leader in the roofing industry, providing top-quality roofing solutions to residential and commercial clients. We pride ourselves on delivering exceptional customer service and high-quality craftsmanship. We are currently seeking a motivated and detail-oriented Call Center Sales Representative to join our team in Delray Beach, FL. This is an exciting opportunity to be part of a growing company with room for advancement!

As a Call Center Sales Representative, you will play a key role in connecting potential clients with our roofing experts by scheduling appointments for consultations and estimates. You will engage with leads generated through various channels, qualify prospects, and ensure seamless communication between clients and our sales team. The ideal candidate will be organized, customer-focused, and driven to meet goals in a fast-paced environment.

Why Join Us?
• Fun and energetic work environment
• Growth opportunities with clear advancement paths
• Paid training to get you started strong
• Competitive pay with performance bonuses
• A tech-forward workplace with modern tools to make your job easier

Key Responsibilities:

• Cold call prospective clients via phone, email, and other communication channels to schedule roofing consultations and estimates.
• Gathering relevant information to ensure they are a good fit for our services.
• Set appointments for sales representatives and ensure the schedules are optimized for efficiency.
• Follow up with leads and clients to confirm appointments and answer any questions they may have about the process.
• Maintain accurate records of all interactions, appointments, and client information in our CRM system.
• Provide exceptional customer service, addressing any concerns or inquiries promptly.
• Assist in identifying opportunities for improving lead generation and appointment setting processes.
• Meet and exceed individual and team-based performance metrics and targets.

What We're Looking For:
• Tech-savvy individuals who are comfortable navigating CRM systems and modern communication tools
• Strong communicators with excellent phone etiquette
• Organized multitaskers who thrive in a fast-paced environment
• Motivated team players with a positive attitude
• Prior sales or customer service experience is a plus (but not required!)

Perks:

• Competitive $25,000 base salary + Commissions and Bonuses
• Paid training and ongoing professional development.
• Paid time off (PTO) and holiday pay.
• Friendly, supportive work environment.
• Opportunities for advancement

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