Job Description

Janssen Biotech, Inc. is recruiting for a CAR-T Cell Therapy Experience Lead (CTEL) based in the Central, Mountain or Pacific Time Zones.

About Us

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

Janssen Biotech, Inc. delivers on the promise of new treatments and ways to improve the lives of individuals with serious disease. Built upon a legacy of creative firsts, Janssen Biotech pursues advancing patient care with immunology and oncology solutions. Please visit for more information.

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Janssen Biotech, Inc. is partnering with Legend Biotech USA Inc. to co-develop, manufacture, and commercialize CARVYKTI&rerg;, a chimeric antigen receptor (CAR) T-cell therapy for Multiple Myeloma. This new treatment paradigm for CAR-T Therapy requires specific skills and creates new resource needs for both the sites and Janssen.

At Janssen Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our account management teams support the certified sites who care for cancer patients. We are deeply committed to providing them with an exceptional customer experience, so they, in turn, are better positioned to treat the individuals in their care.

The CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will serve as the primary field-based point of contact for a portfolio of certified CARVYKTI&rerg; Treatment Centers. In this role, you will work closely with treatment center stakeholders to improve operational efficiencies to maximize opportunities for the appropriate patients to access CARVYKTI. Facilitating successful CARVYKTI&rerg; product utilization of the sites by advising them on order management, operations, and logistics. In this capacity, you will be the face of Johnson & Johnson Oncology CAR-T utilization to these sites and will be tasked with upholding the high standards of service to which we subscribe.

A Day in the Life

For many treatment facilities, CAR-T is a relatively new type of cancer therapy. Your primary responsibility is to serve as the main point of contact for treatment centers during the certification process, to identify gaps at the treatment center that could limit capabilities, and to maintain a high level of engagement with internal and external customers throughout the certification process. You will guide certified sites through the onboarding process, providing process/system training, and serving as their expert resource. Once the certified site is onboarded, you will help advance their success with the CARVYKTI&rerg; therapy, by supporting day to day logistics and issue resolution related to processes, policies and protocols that support CARVYKTI&rerg; order fulfillment and by advising them on opportunities to enhance their operational effectiveness and efficiency. You will work closely with the CARVYKTI&rerg; Order Specialist Team who will be the certified sites primary day-to-day contact for case-level order management. While you will occasionally assist with advanced case-level matters, your principal focus will be on site-level CARVYKTI&rerg; process optimization.
Detailed responsibilities include (but are not limited to):

• Successful site management. Work with a sense of urgency to bring future treatment centers online and to steady state status. Serve as a lateral leader with multiple teams for operational account management, addressing site-specific issues and pursuing improvement opportunities for CARVYKTI&rerg; order management/logistics.
• Expert guidance. Serve as your assigned sites' subject matter expert for CAR-T operations and logistics, providing counsel on topics ranging from CARVKTI&rerg; technology utilization to process optimization.
• Lead Issue Resolution Process : Serve as central point of contact for issue resolution and customer concern activities with certified treatment centers and cross functional teams.
• Cross-functional collaboration. Applying a patient centric approach, effectively align cross functional partners through regular participation in matrix calls with alliance partner stakeholders to bring the best possible outcomes for patients and customers. These cross-functional partners include demand generating teams, institutional business partners, field reimbursement colleagues, clinical nurse educators and more.
• Site education. Facilitate education engagements aimed ongoing improving, e CAR-T operations/logistics and CARVYKTI&rerg; order management systems.
• Data analysis and insight gathering. Via both personal, onsite observations, as well as reviews of system-generated data, you will proactively advise the treatment facility on opportunities to improve their utilization of, and efficiency around, the CARVYKTI&rerg; therapy.

About You

You are customer-focused! You are enthusiastic about delivering a great support experience that your customers will remember and want to tell other people about! You welcome the challenge of working in a highly visible role where you can meaningfully impact the health and wellbeing of others! You are a motivated initiative-taker and quick study who approaches assignments with vitality and diligence!

Qualifications

Education and work experience. Bachelor's degree required; advanced degree preferred. A minimum of 5 years of work experience in the healthcare industry is required. Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred):

• 5 years + demonstrated success in Field Sales/ Sales Leadership experience.
• Field based Large Account Management, e.g., KAM/KAS experience.
• Program administration, including Oncology, Bone Marrow Transplant, CAR-T, Infusion Site or Cell & Gene therapy Treatment Center/Site of Care Certification and Activation

• RN license or Advanced Practice degree (Nurse Practitioner / PA / PharmD / MSN)

• Communication. Excellent oral and written communication skills, including the ability to lead conflict resolution and defuse difficult situations.
• Relationship building. Excellent communication skills with a demonstrated history for forging strong, productive relationships with a diverse array of customers and colleagues.
• Project and process management. Skilled in overseeing, monitoring, and managing complex projects and operational procedures.
• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Demonstrates a sense of urgency and is motivated by the challenge of working in a challenging environment, exercises calm, sound, constructive judgment during demanding situations.
• Accountability. Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.

Travel

This position covers several states west of the Mississippi with significant travel up to 50% domestic travel depending on candidate location (approximately half of that time could be overnights). Candidate should live within 1.5 hours of a major metro airport. Candidate can live in Central, Mountain or Pacific time zones.

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $157,000- $177,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Job Tags

Full time, Part time, Work experience placement, Worldwide, Night shift,

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