About Us
Catch Vibe Voice is a logistics and operations company dedicated to delivering top-quality service with precision, efficiency, and integrity. Located in Jersey City, NJ, we specialize in warehousing and distribution solutions that keep supply chains moving. We pride ourselves on a collaborative team environment, strong work ethic, and opportunities for growth within our organization.
Job Description
We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Jersey City, NJ. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring high levels of satisfaction through clear and effective communication.
Responsibilities
Provide timely and professional responses to customer inquiries via phone and email
Assist in resolving customer complaints and follow up to ensure resolution
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to address customer needs efficiently
Support the customer service team in daily administrative tasks
Ensure a positive customer experience by delivering excellent service consistently
Qualifications
High school diploma or equivalent required; associate degree preferred
1+ years of experience in a customer service or support role
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Proficiency in basic computer applications and data entry
A problem-solving mindset and a customer-focused attitude
Benefits
Competitive salary: $39,000 - $49,000 per year
Opportunities for professional growth and internal advancement
Skill development and training programs
Supportive and team-oriented work environment
Consistent full-time schedule (Monday to Friday)
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