Entry Level Call Center Supervisor
Location: Lehi, UT - Onsite
About Us
Serenity Healthcare is a mental health organization committed to delivering exceptional patient experiences. We value our team members, prioritize mental health and well-being, and believe in a supportive, and results-driven environment.
Position Overview
We are seeking an Entry Level Call Center Supervisor with at least 2 years of proven experience in leading and supervising call center teams. The ideal candidate is passionate about mental health, dedicated to continuous improvement, and eager to elevate team performance.
Key Responsibilities
Team Leadership: Supervise, mentor, and inspire a team of call center agents to achieve performance goals while fostering a supportive and inclusive workplace.
Performance Management: Monitor KPI's such as call quality, response times, and patient satisfaction; provide actionable feedback to enhance results.
Training & Development: Conduct coaching sessions, and ensure agents stay up to date with best practices.
Problem Resolution: Handle escalated patients' complaints and implement strategies to prevent recurring issues.
Operational Oversight: Ensure daily operations run smoothly by managing workflows, and adherence to company policies.
Continuous Improvement: Identify opportunities for process improvements and collaborate with leadership to implement innovative solutions.
Skills and Experience
3-5 years of work experience in a call center environment, with at least 2 years in a leadership or supervisory role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities.
Ability to motivate and engage a team.
Awareness of and sensitivity to mental health issues, with a proactive approach to supporting team well-being.
Benefits
Comprehensive insurance coverage (90% of premiums for the whole family covered by Serenity)
Clear paths for growth and advancement
No cold calling or sales involved
Generous PTO plus 10 major holidays off
401K retirement plan
Employee Referral program
...The Lorado Taft Field Campus is Northern Illinois Universitys outdoor education and conference center and is located in Oregon, Illinois. Taft Campus outdoor education program is generally multidisciplinary, place-based, and experiential, and planned in close partnership...
...SUMMARY/JOB PURPOSE (Basic purpose of the job): Drug Safety Systems Associate III will report to the Director of Global Patient Safety Systems and be responsible for serving as a system functional expert on the Safety applications and responsible for creating and generating...
...Faculty PositionDepartment of Medical and Molecular SciencesThe University of Delaware, College of Health Sciences (CHS) is excited to invite applications... ...compensation package. CT faculty with terminal degrees hold professorial rank and have a path to promotion...
**Occupational Therapy Assistant / COTA - Outpatient**Great Work/life Balance and Flexibility of hoursFull-time Opportunities Available... ...room or in an on-site outpatient clinic so there's no need to travel to homes outside the building. At Aegis Therapies, we take a...
SummaryWashes dishes, pots, utensils, and other kitchen equipment to maintain a clean environmentDiversity & InclusionEmbracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds...