Job Description

POSITION SUMMARY:

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.

HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES:

• Warmly welcome and greet all hotel guests
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests and collect necessary information (e.g. contact details and exact dates of their stay)
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

REQUIREMENTS:

• Customer service attitude and passion
• Excellent communication and organizational skills
• Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

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