Job Description

Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks.

The Learning Experience Designer is responsible for utilizing established methodologies throughout the instructional design process, from needs assessment to evaluation. This includes conducting analyses, developing curriculum in various formats, and creating engaging training materials for different delivery methods (instructor-led, computer-based, web-based, and mobile training). Additionally, they will research data sources, design interactive training materials, develop evaluation tools, and resolve issues with training deliverables. They work independently, scale design efforts to meet production timelines, and stay updated on training and development research.

Expected Contributions

• Use established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation.
  • Conducting analyses in support of program development.
  • Develop curriculum and associated products in multiple formats.
  • Design engaging training materials for a variety of delivery methods, including instructor-led, computer-based, web-based, and mobile training.
  • Develop and package training products using computer-based training (CBT) authoring systems.
• Work with Graphic Artists, Programmers, and Subject Matter Experts in the development of interactive multimedia courseware.
• Research and identify data sources for instructional material development and additional information needed for instructor and participant materials.
• Design interactive training materials that include sound instructional design methodology, appropriate training strategies, and participant activities for small and large groups.
• Develop evaluation tools for the assessment of trainee knowledge and performance.
• Perform work without appreciable direction.
• Resolve problems with training deliverables and services and make any necessary modifications.
• Scale design efforts to meet production timelines and targeted levels of interactivity.
• Keep abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques.
• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
• Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
• Assists more senior associates in achieving business results by:
  • utilizing technical knowledge to identify opportunities to enhance the effectiveness of business processes.
  • establishing priorities for self and, where appropriate, others.
  • allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
  • contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc.).
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.

Candidate Profile

Education

• Bachelor's Degree in related field with 3+ years of direct ISD experience.

Experience

• Minimum of 3 years of experience in development of courseware training materials.
• Experience in hospitality, timeshare or sales and marketing industry.
• Functional experience with eLearning authoring software is required, such as Captivate, Storyline, etc.
• Experience using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation and evaluation.
• Experience developing courseware outlines, storyboards, graphic requests, onscreen lessons, instructor guides, trainee guides, test questions, and assessments.
• Experience creating various graphic design elements that support learning efforts.
• Experience in the development of Instructor-led training and various support materials including PowerPoint presentations, job aids, participant materials and instructor scripts.
• Demonstratable experience using the Adobe Creative Suite is preferred.
• Knowledge or experience in emerging development technologies such as gamification, chatbots and AI (Artificial Intelligence).
• Experience with Learning Management Systems administration and reporting.
• Experience with video editing and animation software such as Camtasia, Vyond, etc.

Skills and Attributes

• Superior time management and organizational skills.
• Strong written and presentation skills.
• Strong quality assurance/editing skills.
• Flexibility in dealing with a fast-paced, changing environment.
• Excellent organizational skills in order to manage multiple task/priorities simultaneously.

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