Job Description
Role Overview:
We are seeking a Production Manager to oversee and drive the growth of our origination team.
This is a hands-on leadership role responsible for recruiting, training, and supporting Loan Officers while maintaining efficient, compliant production across all channels.
The right candidate will have both the operational know-how to ensure files move smoothly through the pipeline and the leadership skills to motivate a team to perform at a high level.
This is an on-site/Hybrid role based out of our Oak Lawn headquarters.
Key Responsibilities:
Leadership & Growth
Recruit, hire, and train Loan Officers (Los) and sales support staff.
Develop a structured onboarding and mentorship process for new Los.
Build a culture of accountability, teamwork, and consistent production.
Pipeline Management
Oversee daily loan pipeline activity to ensure timely closings.
Partner closely with processing, underwriting, and closing teams to remove obstacles.
Maintain high standards for loan quality, compliance, and customer service.
Production Oversight
Drive origination growth through coaching, lead management, and referral-partner engagement.
Track key metrics (volume, pull-through, turn times, quality) and report to senior leadership.
Ensure adherence to company policies, agency guidelines, and regulatory requirements.
Business Development
Support Loan Officers in building referral networks with real estate agents, builders, and financial professionals.
Represent Crown Mortgage in the community with professionalism and integrity.
Qualifications:
Minimum 5 years’ experience in mortgage origination, with at least 2 years in a leadership or production management role.
Deep understanding of FNMA/FHA/VA guidelines, Encompass LOS, and retail mortgage operations.
Proven track record of recruiting and developing successful Loan Officers.
Strong interpersonal and leadership skills — able to coach, motivate, and hold teams accountable.
NMLS license preferred (active or previously held).
Must reside within commuting distance of Oak Lawn, IL.
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