This is a remote position.
What to Expect
• Assist members:
o With transportation to and from appointments
o Ensure those waiting for a ride receive transportation
o In resolving issues with previous appointments
o With a transportation recovery where a scheduled trip has failed
o With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.
Capabilities of Top-Performing Agents
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
...with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a RPA Developer - Blue Prism and UiPath to join our team in Bengaluru, Karntaka (IN-KA), India (IN). RPA Developer: An RPA Developer...