Job Description

Position Title:  Retail Associate

Classification:  Non-Exempt/Full Time 

Location:  Lebanon, NH

Pay: $16.11

Hours: 11:00AM - 7:00PM  

PURPOSE:

The Associate supports daily operations, ensuring excellent customer service, efficient merchandising, and smooth donation processing. This role plays a key part in advancing the organization's mission by helping generate revenue through the sale of donated goods.

RESPONSIBILITIES:

Customer Service & Sales 

• Provide a welcoming and positive shopping experience for customers.
• Assist customers with purchases, pricing inquiries, and store policies.
• Operate the cash register and process sales transactions accurately and in adherence to policy.
• Assist clients with vouchers by answering questions, processing vouchers tactfully and maintaining client confidentiality. Provide information regarding LISTEN services as needed.

Merchandising & Store Maintenance

• Sort, price, and display donated merchandise following store guidelines.
• Maintain clean and organized store displays and dressing rooms.
• Restock shelves and ensure inventory rotation based on shop needs
• Support the design merchandise displays for special sales.

Donation Processing & Inventory Management

• Accept and sort donations, ensuring they meet store quality standards.
• Handle merchandise pricing per established pricing guidelines
• Assist in maintaining an organized donation storage area.

Training and Volunteer Support

• Support team members wherever needed.
• Provide support and cooperation to volunteers in order to make the best use of their time and talents for LISTEN

Store Operations, Safety & Other Duties

• Follow store procedures regarding cash handling, inventory control, safety and security.
• Provide a clean, safe and accessible store site for customers and staff.
• Assist with store opening and closing tasks.
• Support special sales, promotions, and community engagement efforts.
• Participate in staff meetings and training.

Perform other duties as assigned to support the mission of LCS.

QUALIFICATIONS:

• High School diploma or G.E.D. preferred.
• Previous retail or customer service experience preferred.
• Passion for non-profit work and thrift store operations.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Respect for and the ability to maintain client confidentiality.
• Basic math skills for handling transactions and pricing items.
• Ability to lift up to 40-50 lbs. and stand for extended periods.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Cognitive Skills: Ability to read, write, and verbally communicate effectively and professionally with coworkers and donors. The employee is frequently required to use written communication and is occasionally required to use math skills. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to be on their feet, walking and standing. The employee is frequently required to reach, handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation). The employee is occasionally required to bend, squat, climb stairs, push, and pull. The employee is rarely required to crouch, kneel, crawl, balance, twist, stretch and sit. The employee is frequently required to lift and/or move between 25-50lbs.

Work Environment:  While performing the duties of this job, the employee may be continuously exposed to noise and will occasionally be exposed to fumes (cleaning solutions) and dust (from sweeping and dusting). The employee will also experience various seasonal temperatures while working with donors bringing their donations from outside to inside the sorting area. The sorting area has some environmental control but is exposed to outside temperatures when doors are open.Benefits: Full-time employees are eligible to enroll in the company's health, dental, vision and 401k plan.

LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) 448-4553.

LISTEN Community Services is  unable to sponsor work visas . Candidates must be  authorized to work in the United States without the need for current or future visa sponsorship.

LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.

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