Job Description

Job Description and Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

As an Information Technology Associate you will have the opportunity to:

• Perform problem and incident management related to client technologies
• Conduct research and analysis of new client technologies
• Install or repair hardware or peripheral equipment
• Analyze, develop, and document business and technical requirements for technology solutions and enablers; tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with SAM and other applicable policies and regulations
• Assist asset management with updating equipment inventory database for all desktop/laptop computers, monitors, printers, and peripheral equipment
• Ensure that the equipment is in working order and has all the required software updates
• Ready surveyed items for e-waste pick up which include validating lifecycle information, component removal as necessary, documentation to meet Department of General Services (DGS) requirements, and working with office Administrative Services staff to secure approved e-waste contractors

Desirable Qualifications We Look For:

• Customer Service and Technical Support Skills
• Knowledge of Software Installation (deployment) and Hardware maintenance
• Ability to Troubleshoot and Train End Users
• Knowledge and Experience using IT Service Management for managing Requests and Incidents
• Ability to work independently to perform duties following department's policies and procedures

You will find additional information about the job in the .

Working Conditions

The position is headquartered in Sacramento, CA.

Special Requirements

Statement of Qualification (SOQ) Instructions

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

The SOQ must have a header with name, should be no more than 2 page(s) in length, be clearly written and well-organized, contain no more than (five) grammatical and spelling errors, and Arial font size 12. 

Your SOQ should address the following:

1. Please describe the process of (a) resolving and (b) documenting a customer’s issue when the customer only states that their computer is not working.

2. A customer has been helped by multiple agents without finding a solution. How can you work with the customer to resolve their issue?

3. Please describe your experience supporting virtual customers.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

For mail-in or drop-off applications, please include JC# 471301  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer

Foreign Degrees

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

Foreign education credential evaluation services can be found .

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.).

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.

Job Tags

Similar Jobs