Job Description
Job Description:
- 4 consecutive days of 10-hour Night shifts
- 4 shifts will be night shifts only, little to no possibility of these turning into day shifts and they don't do rotations either.
- The shift would be a Sunday night through Wednesday night shift with an on-call shift after they are trained, usually after about 3 months of one on call night per 2 weeks.
- The hours are going to be from 8:00 pm or 9:00 pm Central to 6:00 am or 7:00 am Central. Can adjust either way.
Follow the current TMO policy for their 10-hour night shift of 1 night in office mandatory at minimum and 3 work from home. - Always welcome to work in office more than the minimum and it is encouraged during training for the face-to-face interaction and help with getting the hang of things.
Scope and Responsibilities:
- Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills:
- Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG.
- Understanding of telecom protocols (Diameter, SIP) and wireless network architecture.
- Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
- Strong communication skills and familiarity with databases and Microsoft Office tools.
Job Tags
Work at office, Work from home, Shift work, Night shift, Sunday, Day shift,