Helpdesk Analyst 8-11 Job at Focused HR Solutions, Columbia, SC

TVpuRDFnM1JueVNacGU0VG0vUktWb1JnM2c9PQ==
  • Focused HR Solutions
  • Columbia, SC

Job Description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.


Responsibilities:

  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

 
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Contract work, Remote job,

Similar Jobs

Pratt Retail Specialties - Production Facilities

Maintenance Technician Job at Pratt Retail Specialties - Production Facilities

 ...ready to add new machinery in the building and need skilled maintenance technicians. Electrical experience highly desirable. Position...  ...training or applicable experience in a skilled trade pertaining to industrial maintenance such as (Mechanical, Electrical, Fluid power,... 

Patient Services

Pharmacy Technician Job at Patient Services

 ...Description The Pharmacist technician will assist Pharmacists with technical and supportive...  ...and guidiance to newly hired pharmacy technicians to the CNMC's way of doing things...  ...safe manner that is consistent with hospital policies, procedures as well as state and... 

Sysco

Fleet Technician II Job at Sysco

JOB SUMMARY To provide safe, reliable and cost-efficient vehicles by performing quality preventive maintenance inspections and repairs as well as performing expert diagnosis and repair as required to prevent breakdowns on road, reduce vehicle downtime and improve total...

Raincross Medical Group, Inc.

Pre-Health Student Assistant (Paid Internship) Job at Raincross Medical Group, Inc.

 ...Position Overview We are seeking a motivated pre-health bachelors-level student (pre-med, pre-PA, public health, health informatics, or related field) to...  ...Pre-Health Student Assistant . This is a paid internship designed to provide meaningful exposure to population... 

Lensa

Associate & Mid-Level Product Review Engineer - 1st Shift (Liaison Engineering) Job at Lensa

 ...direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for The Boeing Company. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is...