Job Description

Description:

IMPORTANT: Suppliers should not submit workers whose physical residence is within the following states due to Intuitive tax and operating entity structure:
Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.
Please interpret this as Intuitive policy to which all suppliers are required to comply.


**********************************************************************************
***Important Notes to supplier: *** (US)
- Sub-vending not allowed - Worker need to be on your direct W2.
- Need to do a proper-pre technical screening.
- Need to have recruiter screening summary on top of resume.
- Including Skill matrix and Writeup from worker on these skills is a plus.
- All past projects should have Durations and locations.
- Current location must be mentioned on the resume.
**********************************************************************************


Actual Title of the role: PC Technician - PTC
Duration: 12 months
Contract/possibility for conversions: yes
Max BR: BR8/hr
Onsite/Hybrid/Remote: on-site
Only Locals/Nonlocals can be submitted: Locals
Mode of interview: Zoom
No of rounds of interview: 2
Manager: Francis Capulong
US Cost Center: 16200


Top Skills:
Required: Strong communication, scheduling, and process skills
Required: Strong customer service skills
Preferred: Working knowledge of Microsoft Windows and major computer components (desktop, laptop, monitor, keyboard, etc.)
Preferred: Strong knowledge of computer imaging technologies


Detailed Job description:
Description
PC Technician: Performs the installation, repair, and preventative maintenance of personal computers and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems related to computers for individuals (desktop or laptop). May assist Network Administrator. Note: Maybe internal and external client-focused for company-hosted web-enabled solutions.


Duties:
The IT Operations CAM/HSD Technician is responsible for supporting the IT Support Services department by performing change/add/move/hardware testing/asset deployment tasks that improves IT efficiencies, facilitate ticket resolution, reduce customer downtime, and help maintain SLA levels.


Primary responsibilities:
Process new hire computer setups
Hardware testing and quality checks
Prepare and meet scheduling requirements for delivery of new hire equipment
Process computers and equipment for terminating employees & contractors
Evaluate, schedule, and perform warranty repairs for returned equipment
Image, re-image, and prep computers for use based on direction from various IT Operations teams
Provide customer move support
Process termed and legal hold hardware
Identify efficiencies in established processes about job functionality


Secondary responsibilities:
Deliver IT equipment to local ISI office locations.
Move incoming IT inventory into locked storage, assist with low-level asset entry, and maintain the organization of the inventory room under the direction of the inventory team.
Create IT self-help articles according to the process.
Various other duties and tasks required by the IT Support Services management team.


Skills Needed:
Required: Strong communication, scheduling, and process skills
Required: Strong customer service skills
Preferred: Working knowledge of Microsoft Windows and major computer components (desktop, laptop, monitor, keyboard, etc.)
Preferred: Strong knowledge of computer imaging technologies


Qualifications:
Preferred minimum of 2 years of college (related trade school acceptable) or 1+ years of experience in related field(s)
Able to lift 50+ lbs.
Able to use a hand truck to move large boxes and bulk items.
Able to provide own transportation (required)
Subject to a background check

Job Posting Type

Additional Details

• Pre-identified worker (First Name, Last Name) & Supplier Name : (No Value)
• Job Posting Type : Agency Recruited Worker Required
• Worker Legal Name (For Manager Sourced Only) : (No Value)

Job Tags

Similar Jobs